Continuous support Login to the Support Area
All installations are backed by a support SLA that covers helpdesk, incident recovery and continuous software updates.
We understand that your legal obligations do not stop when the LI software is installed. New versions of the handover protocols are released from time to time, your network is constantly changing as new services are introduced and questions from law enforcement agencies might come in.
EVE customers get unlimited access to our online support area which includes access to the latest software packages, HTML, PDF and EPUB versions of all EVE documentation and the ability to submit a trouble ticket online. And of course, we are always happy to talk to you on the phone.
EVE offers training for both systems/software engineers and the security staff performing the day-to-day tasks on the LI system. Trainings can be held at EVE premises or onsite at your offices.